Implement, maintain, and support Operations systems and act as key liaison between the Production, Growing, Distribution, Sales, and Maintenance departments and the IT department and outside vendors.

• Support end users for current systems by researching and resolving problems.
• Gain and document understandings of the key processes for all supported departments.
• Identify and propose opportunities for increased efficiency through workflow or system enhancements.
• Identify and document project requirements by meeting with key stakeholders.
• Complete detailed system testing on upgrades and new system implementations, clearly document findings, share findings and potential resolutions with Operation systems team, internal IT, or outside vendors.
• Provide system training in person and virtually to users along with thorough documentation.
• Document workflows and standard operating procedures (SOP) for new and existing systems.
• Create, maintain, and support label templates for Operations.
• Work with IT and external vendors to create and review reports via SQL and SSRS, SEI, Microsoft PowerBI, and Crystal Reports.
• Provide backup for members of the Operation Systems team, as needed.

• Excellent communication skills, both verbal and in writing, in person, and via phone with all levels of staff.
• Excellent analytical and problem-solving skills.
• Ability to work cross departmentally, and within a team environment.
• Advanced level knowledge of Microsoft Excel and previous experience with Microsoft Office application suite.
• Strong planning, organizing and project management skills with results focus.
• Technical experience with systems applications, databases, and user support.
• Solid skills in relational database management and design for Microsoft SQL Server.
• Ability to develop and implement technical standards, procedures, and guidelines.
• Self-motivated, able to prioritize, meet deadlines, and manage changing priorities.
• Desire to learn new skills and abilities
• Strong attention to detail required.

• Bachelor’s Degree in Business Administration, Information Technology, or related program.
• 1-3 years of progressive, hands-on technology and application support experience.
• 1-3 years Microsoft SQL, Data Analysis, and Report Writing experience.
• Previous user training experience preferred.

• During peak season, provide off-hours support including evenings and weekends.
• Willingness to travel to Smith Gardens and conference locations.
• Office environment, long hours sitting in front of a computer.

$29 - $34 per hour